Placing an order with IHP is simple. The checkout process depends on whether you are ordering as a standard customer or using a B2B trade account.

Standard Customers

Once you have added your products to your basket, select Checkout and follow the standard checkout process. You will be able to enter or select your delivery and billing details before completing your payment securely.

B2B Trade Account Customers

If you have an IHP B2B trade account, you can select Pay Later on Account at checkout. Your order will be submitted to our team as a draft order, allowing us to check the order details and delivery information before processing the sale.

If you are using your registered account delivery address, no further action is required.

If you need your order delivered to a different address, enter the required delivery address in the PO Number & Order Notes section on the cart page before selecting Pay Later on Account. Please make sure the alternative delivery address is clearly stated. Our team will confirm the delivery details before processing your order.

Important: Selecting Pay Later on Account does not immediately process the sale. Your order is first submitted to our team for review and confirmation.

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via email address.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

You can contact our customer support team via email on sales@ihp.co.uk or via telephone on 0121 783 8118. Our opening times are 8.30am – 5pm, Monday to Friday.